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Privacy Policy

Effective Date: September 17, 2026

This Privacy Policy explains how Garago, LLC ("Company," "we," "us," or "our") collects, uses, stores, discloses, and protects information when you use our websites, mobile applications, services, communications, or otherwise interact with us.

Our services include mobile vehicle maintenance and repair, vehicle maintenance tracking, scheduling, service recommendations, customer support, technician services, and related automotive services.

This Privacy Policy applies to our website and customer portal, customer mobile application, technician mobile application, mobile vehicle maintenance and repair services, email communications, SMS and text messaging, push notifications, customer support communications, connected-vehicle integrations, and other services that link to this Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically through our website or applications, from vehicles or connected-vehicle services that you authorize, from service providers, and from technicians providing services on our behalf.

Information You Provide

This may include:

Vehicle and Service Information

Because our services involve managing vehicle maintenance, we may collect and maintain information such as:

Location Information

We may collect location information when necessary to provide our services.

For customers, this may include service addresses, the location of a vehicle, map pins or coordinates identifying where a vehicle is parked, and location information supplied while scheduling a service.

For technicians, our technician application may collect more precise location information while the technician is working, traveling to a scheduled job, or performing other authorized service activities.

This may include background location information while an active job is underway, including when the technician application is running in the background where permitted by the device and operating system.

We may use technician location information for purposes including:

We do not intend to continuously track technicians when they are off duty or after an active service assignment has ended.

Device permission requests and additional in-app disclosures may be presented before location information is collected.

Connected Vehicle Information

If you choose to connect your vehicle through Smartcar or another supported connected-vehicle provider, we may receive vehicle information that you authorize the provider to share with us.

Depending on the vehicle, manufacturer, provider, and permissions you grant, this could include:

Our services do not require connected-vehicle compatibility. Alternative methods of providing vehicle information may be available.

You may be able to revoke connected-vehicle access through your account with the applicable provider or vehicle manufacturer.

2. Payment Information

Payments may be processed through third-party payment processors such as Stripe.

We may receive information relating to a payment, including:

We generally do not store complete payment-card numbers when payments are processed through a third-party payment provider.

3. Information Collected Automatically

When you use our website or applications, we or our service providers may automatically collect information including:

We may use cookies, pixels, software development kits, analytics technologies, or similar tools to operate, secure, measure, and improve our services.

4. How We Use Information

We may use information to:

5. Text Messages and SMS Communications

If you provide your mobile telephone number, we may use it to send communications relating to our services.

These may include:

If you separately consent to marketing messages, we may also send promotional or marketing text messages.

Consent to receive marketing text messages is not required as a condition of purchasing our services where applicable law requires otherwise.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages by replying STOP or following the opt-out instructions provided in the message.

You may reply HELP where supported for additional assistance.

Opting out of marketing messages will not necessarily prevent us from contacting you regarding transactions, appointments, safety issues, account matters, or services you specifically request where permitted by law.

SMS Information and Consent

We may use telecommunications providers and other service providers to deliver text messages.

We do not sell SMS opt-in information or SMS consent information.

Mobile telephone numbers, SMS consent records, and text-message opt-in information will not be shared with third parties for their own independent marketing or promotional purposes.

We may provide such information to vendors, telecommunications providers, aggregators, and other service providers when necessary to operate our messaging program and provide communications you requested.

6. Email Communications

We may send emails relating to:

Marketing emails will include an unsubscribe method where required.

Unsubscribing from marketing emails does not prevent us from sending transactional or service-related emails necessary to operate your account or provide requested services.

7. Push Notifications

Our applications may send push notifications relating to:

You can generally control push notifications through your device's operating-system settings.

8. Photos and Service Documentation

Technicians may take photographs or other documentation of vehicles when reasonably necessary to:

Photos may be associated with your vehicle, appointment, service record, or account.

We will not use identifiable customer or vehicle photographs for advertising or promotional purposes without appropriate permission where required.

9. Information About Technicians

Technicians using our services or applications may provide or generate information including:

Certain technician information may be provided to customers when reasonably necessary to identify the technician assigned to a service appointment.

10. How We Disclose Information

We may disclose personal information to companies or individuals that help us operate our business, including:

We may disclose information only as reasonably necessary for these providers to perform services for us or as otherwise permitted by law.

11. Advertising and Analytics

We may use analytics and advertising technologies provided by companies such as Google, Meta, or similar providers.

These technologies may collect information regarding how visitors interact with our website, applications, or advertisements.

Depending on the technology used and applicable privacy law, information may be used for:

Where required by law, we will provide appropriate consent or opt-out mechanisms.

We do not intend to sell personal information for money.

Certain privacy laws may define some forms of advertising-related data disclosure as a "sale" or "sharing" of information even when no money changes hands. Where applicable, users may have the right to opt out of such activity.

12. Cookies and Similar Technologies

Our website may use:

Some cookies are necessary for our services to function.

Where required, you may be provided with choices regarding nonessential cookies.

Browser settings may also allow you to block or delete cookies, although doing so may affect website functionality.

13. Service Providers and Third-Party Services

Our services may integrate with third parties, including payment processors, connected-vehicle platforms, map providers, analytics services, communications providers, and vehicle manufacturers.

Those companies may have their own privacy policies governing information they independently collect.

We encourage you to review their privacy policies when using those services.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

Different types of information may be retained for different periods.

Service and vehicle-history records may be retained for extended periods because maintaining historical maintenance records is part of our service.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These may include measures such as:

No internet-based system or method of electronic storage can be guaranteed to be completely secure.

16. Your Privacy Choices

Depending on where you live and applicable law, you may have rights regarding your personal information, including the ability to request:

We will not discriminate against you for exercising a privacy right protected by applicable law.

Not every privacy law or privacy right applies to every person or business.

17. Account Deletion

Users may request deletion of their account by contacting:

hello@gogarago.com

Deleting an account may not result in immediate deletion of every record.

We may retain information when reasonably necessary for legal obligations, payment records, fraud prevention, service records, warranties, disputes, insurance requirements, tax requirements, or other legitimate and legally permitted business purposes.

18. Children's Privacy

Our services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 for purposes of providing the services described in this Privacy Policy.

If we learn that we have collected information from a child in a manner inconsistent with applicable law, we will take appropriate steps to address it.

19. Legal Requirements and Protection of Rights

We may disclose information when reasonably necessary to:

20. Business Transfers

If the Company is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we may provide notice through the website, application, email, or another appropriate method.

The "Effective Date" at the top of this Privacy Policy identifies when the current version became effective.

22. Contact Us

Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to:

Garago, LLC
5426 Stirrup Way
Powder Springs, GA 30127
United States

Email: hello@gogarago.com
Phone: 470-755-9177